Shipping policy

Where we ship

We ship across India to all courier-serviceable pin codes. We do not ship internationally at present.

Processing time

Orders are picked, packed and dispatched within 1 to 2 business days of payment confirmation. Orders placed on a Sunday or a public holiday are processed the next working day.

Delivery time

Once dispatched, delivery typically takes 3 to 7 business days:

Metro cities: 2 to 4 business days
Tier 2 and 3 cities: 4 to 6 business days
Remote and North East pin codes: 6 to 10 business days

These are courier estimates, not guarantees. Weather, strikes, festival volume and local restrictions can add time.

Shipping charges

Free shipping on prepaid orders above ₹999
Below that, a flat rate applies and is shown at checkout before payment
Heavy items such as 90 metre wire coils and cord reels may carry a surcharge, calculated at checkout by weight
COD orders carry a handling fee shown at checkout

You will always see the final shipping cost before you pay. Nothing gets added afterwards.

Cash on Delivery

COD is available on most serviceable pin codes, up to a per-order value limit. If COD does not appear as an option at checkout, your pin code or order value falls outside what our courier partners support.

Tracking

You get a tracking link by email and SMS when the parcel is picked up. The first courier scan can take up to 24 hours to appear. See Track Your Order for what each status means.

Multiple parcels

Large or mixed orders sometimes ship in more than one parcel, occasionally from different locations, so they may arrive on different days. Each parcel gets its own tracking number.

Address accuracy

Please double check your address, pin code and phone number. Couriers call before delivery. Incorrect or incomplete addresses are the most common cause of delays and failed deliveries. If you spot a mistake, email ipyhubhelp@gmail.com immediately with your order number.

Failed delivery attempts

Couriers usually attempt delivery up to three times. If all attempts fail and the parcel returns to us, we refund the order value less the actual two-way shipping cost. To avoid this, keep your phone reachable once the status shows out for delivery.

Damaged parcels

Inspect the outer packaging before you accept the delivery. If the box is crushed, torn or wet, either refuse it or accept it with a damage remark, then email us photos within 48 hours. We replace damaged-in-transit items at no cost.