Every order gets a tracking link by email and SMS the moment the courier picks it up.
Three ways to track
- The shipping confirmation email. Tap the tracking button. This is the fastest route.
- Your account. If you checked out with an account, sign in and open the order.
- Ask us. Email ipyhubhelp@gmail.com with your order number and we will send the current status.
What the statuses mean
- Order confirmed: payment received, we are picking and packing. Dispatch within 1 to 2 business days.
- Shipped: handed to the courier, tracking is live. It can take up to 24 hours for the first scan to appear.
- In transit: moving between courier hubs. Long gaps between scans are normal, especially over weekends.
- Out for delivery: with the delivery agent, expect it that day. Keep your phone reachable.
- Delivery attempted: the agent could not hand it over. The courier retries, usually the next working day.
If tracking has not moved in 3 days
Occasionally a parcel misses a scan or sits at a hub. Email us the order number and we will chase the courier directly and come back to you. If a parcel is confirmed lost in transit, we ship a replacement at no cost to you.
Delivery notes
Please check the parcel for visible damage before accepting it. If the outer box is crushed, torn or wet, refuse the delivery or accept it with a damage remark, then email us photos within 48 hours. It makes the claim straightforward for everyone.