Refund policy

We want you to keep what you ordered because it works, not because returning it is a hassle. Here is exactly how returns work at Shilpora.

Return window

You may request a return within 7 days of delivery. The item must be unused, in its original packaging, with all accessories, manuals and warranty cards included.

Damaged, defective or wrong item

Tell us within 48 hours of delivery. Email ipyhubhelp@gmail.com with your order number and photos of the item and the outer packaging. We arrange a free pickup and send a replacement or a full refund, including any shipping you paid. This is separate from the 7 day change-of-mind window and we do not charge you anything for it.

Change of mind

Within the 7 day window, unused items in original packaging can be returned. Return shipping is deducted from the refund unless the item was misdescribed on our site. If the order qualified for free shipping, the actual outbound shipping cost is also deducted.

What we cannot accept back

Wires and cables that have been cut from a coil
Candles that have been lit
Gloves that have been worn, for hygiene reasons, unless they arrived defective
Any electrical product that has been installed, wired in, or opened
Items with missing parts, packaging or accessories
Products damaged by misuse, overload, or unauthorised repair
Clearance items marked non-returnable on the product page

How to start a return

Email ipyhubhelp@gmail.com with your order number and the reason.
We reply within one business day with a return authorisation and pickup details.
Repack the item in its original packaging. Do not tape the product box itself, put it inside an outer carton.
Hand it to the courier we arrange, or ship it to the address we give you.

Please do not send anything back before you hear from us. Unauthorised returns can be refused.

Refunds

Once the item reaches us and passes inspection, we approve the refund within 2 business days. The money goes back to your original payment method and typically appears within 5 to 7 business days, depending on your bank. For COD orders we refund by bank transfer or UPI, so we will ask for those details.

We email you when the refund is issued. If it has been more than 10 business days since that email and you still do not see it, write to us with the order number and we will chase it.

Exchanges

The quickest exchange is a return plus a fresh order. If you need a different glove size or a different cord length, tell us and we will process the replacement as soon as the original is picked up, so you are not waiting twice.

Cancellations

You can cancel a free-of-charge any time before dispatch. Email ipyhubhelp@gmail.com with your order number. Once the parcel is with the courier we cannot cancel it, but you can refuse delivery or return it under the policy above.